Les cinq vignettes de ce cours explorent différents types de douleur – chronique, émotionnelle, psychologique – en utilisant une variété d’approches telles que la danse, les histoires et l’humour.
Archives: Courses
The Bridge
Congratulations!
You have completed the first series of courses in Communication Matters. To bring Part 1 to a close we present the following video as a reflection on the power of words.
(To read along click here.)
Welcome to Communication Matters Part 2
In order to care for people, healthcare providers need to have background knowledge about them. This next series in Communication Matters digs more deeply into human frailty; how and what we feel underneath the veneer, the brave front, the mask. In this next series we present five separate courses, yet they are very much intertwined, as human matters will always be. We hope you gain new insights and enjoy the journey.
(To read along click here.)
(To read along click here.)
(To read along click here.)
Acknowledgements
We introduce and acknowledge, with gratitude, the many individuals who generously contributed their life experiences, their expertise, and their time to Communication Matters. This was a truly collaborative and consultative process.
- Amy S. D’Aprix, MSW, PhD—Life Transition Expert
- Andrea Strachan—Director, Communication Competency Program, Touchstone Institute
- Andrew
- Aqua Nibii Waawaaskone, Métis Artist & Activist
- Aynsley Moorhouse, MFA, MSW, RSW – Social Worker, Alzheimer Society of Toronto
- Bersabeh Boroumand, MSc, MBA
- Brian Charles—Band Member, Chippewas of Georgina Island
- Christine D—Trans Activist
- Claude Wittmann, transman and artist
- D(eanna)
- Dermot O’Carroll—Engineer, Volunteer Mentor
- Don Melady, MSc(Ed) MD CCFP(EM), Emergency Physician, Mount Sinai Hospital, Toronto, Assistant Professor, DFCM, University of Toronto
- Emily Lap Sum Musing, BScPhm, MHSc, FCSHP, CHE, FACHE, Executive Director of Pharmacy, Clinical Risk and Quality & Patient Safety Officer
- Gail Maurice—Métis
- Hershel Russell, MEd RP, psychotherapist, educator, consultant
- Jeffrey Smith
- John Croutch (Hon)BA—Ojibwe/German-Canadian member of Wikwemikong First Nation
- Judith John—patient advocate and healthcare communications professional, who lives with a brain tumour
- Kerry Bowman, PhD—Bioethicist, University of Toronto Joint Centre for Bioethics
- Michaela Washburn—Wolf Clan—Métis of English, Irish, French, Cree descent
- Mikiki—HIV/AIDS Harm Reduction Outreach Educator, Queen West Community Health Centre
- Nicky Barton—UK trained RN and writer. Palliative Care Advocate in Toronto. Member of National Initiative for Care of the Elderley (N.I.C.E.) and of Hospice Palliative Care Ontario (HPCO)
- Peter Fenton and Scott White
- Salima S. J. Ladak, RN(EC), PhD—Nurse Practitioner, Acute Pain Service, Toronto General Hospital, Adjunct Lecturer, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto, Coordinator, UHN Pain APN Network
- Shandra Spears Bombay, BA Hon, Drama & Communication Studies – Anishinaabe Actor/Singer/Writer
- Susan Blight—Aboriginal Student Life Coordinator, First Nations House, University of Toronto
- Verne Ross, (Hon)BA, MSW, RSW, PhD Student—Mino Giizhgad Ginaajwi Bineshii (Nice Day Nice Bird)
Production
- Diana Tabak, Academic Director/Editor, WIN and PReP, HIRE IEHP
- Kerry Knickle, Curriculum Design, Commentary and Script Writer, WIN and PReP, HIRE IEHP
- Rachel Ellis, Manager, Web Design, WIN and PReP, HIRE IEHP
- Anthony Grani, Film Maker/Director
- Kerri Weir & Andrea Lyons, Production Design
- Susan Greenfield, Kerri Weir & Andrea Lyons, Production Manager
- Kerri Weir, Contributing Writer, Pain Lessons 5 & 6; choreographer, Lesson 1
- John Croutch, Indigenous Peoples of Turtle Island contributing writer, Lesson 1; co-design; storyteller
- Michaela Washburn, Indigenous Peoples of Turtle Island, Writer: letter to my grandfather; contributing writer: Lesson 3; co-design; storyteller
- Karine Ricard, Host
- Yahsmin Daviault, Translation
We also wish to acknowledge the extraordinary contributions of the simulated patients.
Course 6: Part 1: Palliative Care 2—Autonomy and Choice
In Canada, treatment options, decisions to forego treatment and informed consent require a conversation between the patient and at least a member of the healthcare team. In this course, key concepts related to palliative care are explored, including truth-telling and autonomy. This course builds on Palliative Care Part 1: Communication and the Patient Experience.
We wish to acknowledge the contributions to the creation of this course made by Nicky Barton.
Course 10: Equitable Hiring Practices
This course has four sections. The first section is a short video segment intended to depict the impact of communication and potential misunderstanding in the interview setting. The second section provides a series of tips and explanations on cultural issues that may impact the outcome of an interview. In the third section, a series of interview questions designed specifically for interviewing IEHP international candidates are proffered. This is followed by links to resources for additional information on the topic. We expect that the entire module should take approximately 30 minutes to complete.
Throughout this course, you will hear the term “culturally diverse employee”. We invite you to think about how the concepts of diversity, difference and similarity shape or inform your practice as an employer or human resources professional. When you meet with culturally diverse individuals, do you see similarity or difference? What is it that mitigates or amplifies the differences between us? How do we find common ground?
Course 4: Professional Regulatory Bodies
This course begins with a short quiz related to various functions performed by regulators in the healthcare sector. It allows you to assess your knowledge of the role that regulatory bodies play in the evaluation and admission of internationally educated applicants. The quiz is designed to make you aware of your knowledge in this area in order to determine whether you would benefit from additional learning and resources. The second section consists of a series of short videos aimed at illustrating the practical effect of what healthcare regulators do in an everyday workplace situation. The final section provides you with specific information and resources which detail the function and roles of regulators with respect to internationally educated healthcare professionals.
Course 8: Pain—Communication and the Patient Experience
The five vignettes in this course explore various kinds of pain—chronic, emotional, psychological—using a variety of approaches such as dance, stories and humour.
Course 9: Workplace Community and Wellness
This course has three sections. The first features insights and vignettes about workplace atmosphere; the second section explores communication and team function; the third takes a look at one way to foster collaborative working relationships.
Course 9: Gender, Sexuality and Identity
In this course, we will challenge our thoughts and ideas about diversity. Through the eyes and heart of the LGBTQ and transgender community, we gather a deeper understanding of the complex lived experiences of individuals.
We wish to acknowledge the many people who told their stories, and provided their expertise and wisdom, including:
- Andrew
- Christine D, Trans Activist
- Claude Wittmann, Transman and Artist who shared with us some of the political, philosophical and ethical paradoxes that he saw in the creation process behind this course and that he sees in this course
- Hershel Russell, MEd RP, Psychotherapist, Educator, Consultant
- Mikiki, HIV/AIDS Harm Reduction Outreach Educator, Queen West Community Health Centre
- Peter Fenton & Scott White
Course 3: International Academic and Professional Credentials
This course begins with a short self-assessment quiz related to international programs and universities. It’s followed by a video that illustrates the utility of understanding and referencing international academic systems and programs in an everyday workplace situation. Finally, we provide an extensive list of resources to help you access information about international education programs and identify degree and diploma mills.
Course 7: The Aging Population
In this course, we consider the benefits and challenges of growing older by examining the issues patients and their caregivers are faced with through a series of vignettes.
We live in a very multicultural society, not just in urban centres, but throughout Canada. Many of these cultures have different viewpoints about aging. Older adults may be treated with less or more reverence and respect. We may need to step up to the plate and ask ourselves: What do I need to understand about this older adult, their family and their culture in order to effectively communicate with them and build a connection with them?