6. Communication Matters: Emotional Pain

The aim of this section is to illustrate the challenges and emotional pain associated with delivering complicated or distressing news to a patient.

The following vignette reveals the inner workings of a young patient’s mind as he receives difficult news about his condition and experiences emotional pain. The reflective exercise below the video will help to consolidate some effective communication strategies. Further Communication Matters resources can be found in the Resources section where Judith John discusses her thoughts on the topic.

(To read along click here.)

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