Practice Matters: Carol Lee Smith has worked in the field of conflict resolution and mediation in a variety of roles including lawyer, mediator and trainer. She is currently at Social Justice Tribunals Ontario, where her role includes lead for training and professional development for adjudicators and mediators.
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1. Our first reference is a two-page essay by Kerry Knickle explaining concepts of .
2. This is the communication skills chart of definitions that you referenced as you completed the course. We re-introduce it here for your convenience.
In the design of this course, we hoped to achieve the following objectives:
- Recognize positions, interests and concerns in conflict
- Explore elements that contribute to conflict and conflict resolution
- Consider communication skills and techniques to support effective interactions
You’ve completed the course!
We hope that you found it helpful and thought-provoking.
The Standardized Patient Program (SPP), University of Toronto is conducting an exit survey for this course to better understand how participants are benefitting from the Practice Readiness E-learning Program (PReP). Your participation in the survey is important and will help us identify areas where the PReP program is helping people the most and any areas that can be improved.
All of the information collected from the survey participants will be summarized and no names will be reported on, so please let us know how you really feel. Participation in the survey is completely voluntary, but we hope that you see the benefit of participating.
We need and value your feedback.