5. Resources and Survey

Resources

Books

Adler, Nancy J. 1991. “Communicating across Cultural Barriers.” In International Dimensions of Organizational Behavior (2nd ed). Boston, MA: PWS-KENT Publishing Company. pp. 63-91.

Fleming, Sherwood. 2012. Dance of Opinions: Mastering Written and Spoken Communication for Intercultural Business Using English as a Second Language. Sherwood Fleming Communication.

Websites

• HRH Global Resources asks the question: ‘Why is Teamwork in Health Care Important?‘
• The World Health Organization (WHO) addresses the topic of ‘Being an effective team member‘ as part of a larger document about patient safety.
• The Canadian Medical Protective Association (CMPA): Good Practices Guide – Teams
• The Canadian Medical Protective Association (CMPA): ‘Respect and understanding: How professionalism effects teamwork‘.
• Another resource from the CMPA on the topic of the intersection of medicine and culture.
• The Global Forum’s Multicultural Work Environment report looks at ‘Culture and Its Impact on Team Effectiveness‘.
• The MindTools website underlines the importance of collaboration in cross-cultural communication.
• This resource from AMN Healthcare provides some practical examples of collaborative teamwork at work in a healthcare setting
• The Canadian Interprofessional Health Collaborative: “A National Interprofessional Competency Framework”
• Sherwood Fleming’s website provides a wealth of resources on the topics of cross-cultural communication and teamwork. In one article she discusses a ‘universal language’ for communication grounded in five ‘speech acts’: requesting, offering, promising, declaring, and expressing an opinion.
• Family Services Ottawa has produced a tip sheet about ‘Cross Cultural Communication in the Workplace‘.

Objectives Review

In the design of this course we hoped to achieve the following objectives:

• Understand the importance of teamwork in the context of healthcare and delivering patient care in Canada
• Recognize the key characteristics of an effective interdisciplinary team
• Understand the role of team members in supporting team leaders
• Consider aspects of culture and communication that impact teamwork

You’ve completed the course!

We hope that you found it helpful and thought-provoking.

The Leslie Dan Faculty of Pharmacy, University of Toronto is conducting an exit survey for this course to better understand how participants are benefitting from the Practice Readiness E-learning Program (PReP). Your participation in the survey is important and will help us identify areas where the PReP program is helping people the most and any areas that can be improved.

All of the information collected from the survey participants will be summarized and no names will be reported on, so please let us know how you really feel. Participation in the survey is completely voluntary, but we hope that you see the benefit of participating.

We need and value your feedback.