1. Learning Objectives

At the conclusion of this course you will:

  • Have a clear understanding of how adverse events are handled in the healthcare sector in Ontario, along with the role of disclosing, apologizing, and reporting.
  • Understand the impact adverse events can have on patients and their families, as well as healthcare providers.
  • Become familiar with Ontario’s disclosure and apology legislation.
  • Know the difference between blame culture and just culture.

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