Course 14: Adverse Events, Disclosure, and Apology

For healthcare professionals, dealing with an adverse event can be professionally and personally traumatic. This course will give you an overview of the process Ontario healthcare organizations go through when dealing with adverse events. Featuring interviews with key experts in the field of patient safety, you will learn the important role that you as a healthcare provider play in this process, and become acquainted with the concept of blame culture versus just culture.

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