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There are many communication skills and techniques that contributed to a better rapport between the nurse and the mother. We suggest you make use of the Glossary of Communication Skills and Techniques to aid you as you analyze any of the interactions we present. In these last vignettes we saw the power of paying attention and acknowledging the feelings behind anger. We ask that you also pay attention to your own feelings and the assumptions we all make all the time that colour our attitudes and behaviours.
Question 1 of 1
Did you notice a change in your reactions between the two scenarios? Please take a moment to reflect on your perceptions about their interaction.