8. Resources and Survey

Resources

Books

Adler, Nancy J. 1991. “Communicating across Cultural Barriers.” In International Dimensions of Organizational Behavior (2nd ed.). Boston, MA: PWS-KENT Publishing Company. pp. 63-91.

Fleming, Sherwood. 2012. Dance of Opinions: Mastering Written and Spoken Communication for Intercultural Business Using English as a Second Language. Sherwood Fleming Communication.

Websites

Interviewing IEHPs

• The Canadian employment website monster.ca produced Seven Tips for Interviewing Culturally Diverse Candidates.
• The Centre for Canadian Language Benchmarks produced a resource to help in Rephrasing Interview Questions–For HR Professionals and Employers.
• In 2009 Manitoba Labour and Immigration produced an Employers’ Guide to Hiring Newcomers. (See pp. 22-27.)
• Hire Immigrants produced a Guide to Cross Cultural Recruitment and Selection in 2016, looking at overcoming cross-cultural barriers during interviews.
• More Tips for Effective Cross-Cultural Interviewing from Hire Immigrants.
• The How to Conduct a Job Interview resource from Inc focuses on behavioural interviewing.
• This resource from ERE Media (“recruiting intelligence”) looks at The Challenges of Cultural Difference: 5 Tips on Cross-Cultural Recruiting.

Giving Feedback

• This resource, produced by the Institute for Healthcare Communication, is an exhaustive bibliography of research and models available when it comes to feedback, coaching, and evaluation.
• The Harvard Business Review provides Everything You Need to Know About Giving Negative Feedback. It emphasizes being sensitive but direct, and discourages giving someone a “sandwich”: negative feedback bookended by praise.
• This resource from the FastCompany website explores The Art and Science of Giving and Receiving Criticism at Work.
• This resource from MindTools focuses on Giving Feedback.
• The Government of Ontario produced a tip sheet on Receiving and Giving Effective Feedback. It was written in the context of education, but also applies in other contexts.
• Another resource looking at Giving and Receiving Feedback, from Knowhow Nonprofit.
• This resource from the Baird Group suggests that negative and positive connotations be stripped away: “feedback is feedback”.

Objectives Review

In the design of this course we hoped to achieve the following objectives:

• Understand common challenges and solutions for communicating across cultures
• Identify communication techniques for the interview process
• Identify tools and strategies to conduct an equitable interview and selection process
• Understand the importance of providing feedback in the workplace
• Recognize elements of a successful feedback exchange

You’ve completed the course!

We hope that you found it helpful and thought-provoking.

The Leslie Dan Faculty of Pharmacy, University of Toronto is conducting an exit survey for this course to better understand how participants are benefitting from the Workplace Integration Network (WIN) program. Your participation in the survey is important and will help us identify areas where the WIN program is helping people the most and any areas that can be improved.

All of the information collected from the survey participants will be summarized and no names will be reported on, so please let us know how you really feel. Participation in the survey is completely voluntary, but we hope that you see the benefit of participating.

We need and value your feedback.