6. Resources and Survey

Resources

Books

Gill, Gurwinder. The (Brown) Elephant in the Room: Understanding the Diverse Health Practices of the South Asian Community. Mishawaka, IN: Better World Books, 2016.

Hall, Edward T. Beyond Culture. New York: Anchor Books, Knopf Doubleday Publishing Group, 1977.

Laroche, Lionel and Caroline Yang. Danger and Opportunity: Bridging Cultural Diversity for Competitive Advantage. New York: Routledge, 2014.

Websites

Insights into Culture

• Country Insights from Global Affairs Canada
• Global Affairs Canada’s Intercultural Glossary
• If you are interested in understanding one particular culture, the Intercultural Press website has resources.

Issues in Cross-Cultural Communication

• Cultural Competence Education resources developed by SickKids in Toronto; cross-cultural issues in communicating with patients and their families can also be applied to working with colleagues from different cultures.
• The Registered Nurses’ Association of Ontario has produced “Embracing Cultural Diversity in Health Care.”
• Duke University’s Office for Institutional Equity has produced a “Cultural Competency” toolkit for managers.
• This resource from the Institute for Diversity in Health Management looks at “Becoming a Culturally Competent Health Care Organization.”
• The Government of Canada’s Centre for Intercultural Learning has produced “A Profile of the  Interculturally Effective Person.”
• A look at factors that impact cross-cultural communication in the workplace and beyond (from the ToughNickel website).
• Marcelle E. DuPraw and Marya Axner look at “Working on Common Cross-cultural Communication Challenges.”
• Global Cognition published Louise Rassmussen’s article “Cross-Cultural Competence: Engage People from any Culture.”
• This blog entry from AFS Perspectives looks at “Overcoming Obstacles in Intercultural Communication.”
• The Canadian Medical Protective Association looks at what happens “When medicine and culture meet.”

Objectives Review

In the design of this course we hoped to achieve the following objectives:

• Know the key attributes of cultural competence
• Understand the “iceberg” model of culture
• Recognize the importance of having difficult conversations about culture
• Understand the value of cultural competence

You’ve completed the course!

We hope that you found it helpful and thought-provoking.

The Leslie Dan Faculty of Pharmacy, University of Toronto is conducting an exit survey for this course to better understand how participants are benefitting from the Workplace Integration Network (WIN) program. Your participation in the survey is important and will help us identify areas where the WIN program is helping people the most and any areas that can be improved.

All of the information collected from the survey participants will be summarized and no names will be reported on, so please let us know how you really feel. Participation in the survey is completely voluntary, but we hope that you see the benefit of participating.

We need and value your feedback.