5. Resources and Survey

Resources

Books

Adler, Nancy J. 1991. “Communicating across Cultural Barriers.” In International Dimensions of Organizational Behavior (2nd ed). Boston, MA: PWS-KENT Publishing Company. pp. 63-91.

Fleming, Sherwood. 2012. Dance of Opinions: Mastering Written and Spoken Communication for Intercultural Business Using English as a Second Language. Sherwood Fleming Communication.

Websites

• HRH Global Resources asks the question: ‘Why is Teamwork in Health Care Important?’
• In 2005 Nursing World produced a resource that asks important questions: If collaboration is so lauded, why doesn’t it happen more? And how are people defining ‘collaboration’?
• ‘Ten principles of good interdisciplinary team work‘, produced by Human Resources for Health, is an academic examination of team work.
• Healthcare Papers provides an academic examination of team work specifically from a Canadian perspective.
• The Global Forum’s Multicultural Work Environment report looks at ‘Culture and Its Impact on Team Effectiveness‘.
• This is a detailed look at teamwork in healthcare authored by the World Health Organization (WHO).
• The Canadian Medical Protective Association (CMPA): Good Practices Guide – Teams
• The CMPA also produced a useful resource for managers: ‘Shared care: issues you should consider‘.
• Another resource from the CMPA on the topic of the intersection of medicine and culture.
• This resource from the CMPA looks at how professionalism affects teamwork.
• The Canadian Interprofessional Health Collaborative: “A National Interprofessional Competency Framework”.
• This resource from AMN Healthcare gives some practical examples of collaborative teamwork at work in a healthcare setting.
• The Center for Creative Leadership produced a white paper on ‘Collaborative Healthcare Leadership‘.
• Sherwood Fleming’s website provides a wealth of resources on the subject of multicultural communication and teamwork. In one article she discusses a ‘universal language’ for communication grounded in five ‘speech acts’: requesting, offering, promising, declaring, and expressing an opinion.
• The MindTools website underlines the importance of collaboration in cross-cultural communication.
• George Ambler has produced ‘11 Practices of Collaborative Leaders‘. Not all of these points apply in a healthcare setting, but most do, and all are thought-provoking.
• Family Services Ottawa has produced a tip sheet about ‘Cross Cultural Communication in the Workplace‘.

Objectives Review

In the design of this course we hoped to achieve the following objectives:

• Recognize the key characteristics of an effective interdisciplinary team
• Understand useful leadership qualities in diverse team settings
• Identify practical tools to help resolve conflicts
• Consider various cultural dimensions that impact teamwork
• Reflect on your own team processes

You’ve completed the course!

We hope that you found it helpful and thought-provoking.

The Leslie Dan Faculty of Pharmacy, University of Toronto is conducting an exit survey for this course to better understand how participants are benefitting from the Workplace Integration Network (WIN) program. Your participation in the survey is important and will help us identify areas where the WIN program is helping people the most and any areas that can be improved.

All of the information collected from the survey participants will be summarized and no names will be reported on, so please let us know how you really feel. Participation in the survey is completely voluntary, but we hope that you see the benefit of participating.

We need and value your feedback.