4. Resources and Survey

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Course 1: Building a Business Case for Hiring and Integrating IEHPs
4. Resources and Survey

Resources

Books and articles

Jacka, Mike and Paulette Keller. Business Process Mapping: Improving Customer Satisfaction. New Jersey: John Wiley and Sons, 2009.

Oliver, Hon. D.H. Achieving Results through Diversity: A Strategy for Success. Ivey Business Journal. (March/April 2005). Pages 1–6.

Tuckman, Bruce. “Developmental Sequence in Small Groups.” Psychological Bulletin 63, no. 6 (1965): 384-99.

Websites

The Toronto Star’s article on the “win-win” of helping immigrant nurses.

The Canadian Society for Medical Laboratory Sciences’ final report on Assessing the Workforce Integration of Internationally Educated Health Professionals.

The HR Council for the Non-Profit Sector website addresses “How to build a foundation for diversity at work.”

Monster.ca offers advice on “Attracting Immigrant Talent“, focusing on the “why.”

The Toronto Region Immigrant Employment Council presents “The business case for hiring skilled immigrants.”

The Government of Canada has produced “The Employer’s Roadmap to hiring and retaining internationally trained workers“, and the first section answers the question: “Why hire internationally trained workers?”

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The Internationally Educated Nurses/English as a Second Language (IEN/ESL) Nurse Integration Project is funded by:

Objectives Review

In the design of this course we hoped to achieve the following objectives:

understand the value of hiring and integrating internationally educated health professionals for healthcare organizations in general
be able to assess the potential benefits of hiring and integrating internationally educated health professionals for your own organization

You’ve completed the course!

We hope that you found it helpful and thought-provoking.

The Leslie Dan Faculty of Pharmacy, University of Toronto is conducting an exit survey for this course to better understand how participants are benefitting from the Workplace Integration Network (WIN) program. Your participation in the survey is important and will help us identify areas where the WIN program is helping people the most and any areas that can be improved.

All of the information collected from the survey participants will be summarized and no names will be reported on, so please let us know how you really feel. Participation in the survey is completely voluntary, but we hope that you see the benefit of participating.

We need and value your feedback.

Once you have completed the survey questions be sure to click ‘submit’ .
The first few questions focus on the value of the information contained in the course.
1) To what extent do you agree or disagree with each of the following statements? If you feel the statement is not applicable to the course, please check ‘not applicable’.
A) The information contained in the course was helpful.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
B) The course responded to specific information needs I had about Internationally Educated Health Professionals.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
C) The course helped me gain a greater awareness of the workplace issues faced by Internationally Educated Health Professionals.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
D) The course helped me gain a greater appreciation and understanding of the potential of Internationally Educated Health Professionals in our workplace.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
E) The course increased my interest / desire to hire Internationally Educated Health Professionals.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
F) The course helped increase my confidence in my ability to hire and retain Internationally Educated Health Professionals.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
G) The information in the course will help our organization plan recruitment and hiring activities focused on Internationally Educated Health Professionals.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
H) The information in the course will help our organization plan and deliver diversity training initiatives in our workplace.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
2) What were the 3 most important things you learned from this course?
The next few questions focus on the user friendliness of the WIN course.
3) To what extent do you agree or disagree with each of the following statements?
A) It was easy to find my way around the WIN website.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
B) It was easy to retrieve and download information from the WIN website.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
C) The course was presented in plain, clear language.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
D) The information presented in the course was easy to understand.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
E) The information presented in the course is relevant / important.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
The next few questions relate to your overall satisfaction with the WIN course.
4. Overall, how satisfied are you with the course?
Completely satisfied Mostly satisfied Somewhat satisfied Neutral / neither satisfied or dissatisfied Somewhat dissatisfied Mostly dissatisfied Completely dissatisfied Not applicable
5. How likely would you be to recommend this course to other employers / coworkers?
Always Extremely likely Likely Neutral / unsure Unlikely Extremely unlikely Never Not applicable
6. If you feel that you would not recommend the course, could you briefly comment on the reason(s) why?
7. Is there anything that needs to be improved in the course? Please specify.
The following questions will help us to develop a summary profile of the people and organizations using the WIN courses.
8) Please indicate which of the following WIN courses you have viewed to date.
- International Academic and Professional Credentials
- Professional Regulatory Bodies
- Equitable Hiring Practices
- Diversity and Integration
- Workforce Health
- Understanding the IEHP Perspective
- Rights and Responsibilities of the Employer
9) Have you viewed any of the WIN courses more than once?
- Yes
- No
10) If yes, please indicate which courses you have viewed more than once.
- International Academic and Professional Credentials
- Professional Regulatory Bodies
- Equitable Hiring Practices
- Diversity and Integration
- Workforce Health
- Understanding the IEHP Perspective
- Rights and Responsibilities of the Employer
11) Which of the following categories best describe your position?
- Human resource manager
- Director
- Line manager
- Health clinic owner
- Supervisor
- Team leader
- Preceptor / mentor
- Co-worker
- Other
12) If you selected 'other' in question 11, please specify the category that best describes your position.
13) Which of the following categories best describes your organization?
- Public sector employer
- Private sector employer
- Other
14) If you selected 'other' in question 13, please specify the category that best describes your organization.
15) What area does your organization serve (e.g. community, region)?
16) In what year were you born?
17) Gender
- Male
- Female
- Other
18) Would you be interested in participating in a follow-up survey and/or key informant interview in a few months from now? This will help us to better understand how the WIN resources have helped your organization.
- Yes
- No
If you selected 'yes' in question 18, please provide your contact information below.
Name
First Last
Phone
Email
Thank you for completing this survey. Please click ‘submit’ to complete the survey.

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Resources

Objectives Review

You’ve completed the course!

The first few questions focus on the value of the information contained in the course.

1) To what extent do you agree or disagree with each of the following statements? If you feel the statement is not applicable to the course, please check ‘not applicable’.

The next few questions focus on the user friendliness of the WIN course.

3) To what extent do you agree or disagree with each of the following statements?

The next few questions relate to your overall satisfaction with the WIN course.

The following questions will help us to develop a summary profile of the people and organizations using the WIN courses.

If you selected 'yes' in question 18, please provide your contact information below.

Thank you for completing this survey. Please click ‘submit’ to complete the survey.

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