5. Resources and Survey

Resources

Article

Ende, Jack. Feedback in Clinical Medical Education. JAMA Aug 12 1983;250(6):777-781.

Websites

Government of Ontario: Tip Sheet – Receiving and Giving Effective Feedback – This resource was written in the context of education, but also applies in other contexts.
Centre for Teaching Excellence, University of Waterloo: Receiving and Giving Effective Feedback
Fast Company: The Art and Science of Giving and Receiving Criticism at Work
NCVO Knowhow Nonprofit: Giving and Receiving Feedback
Baird Group: 10 Tips for Giving and Receiving Feedback Effectively – This resource suggests that feedback is not inherently positive or negative. It also encourages anyone receiving feedback to recognize feedback as useful information that can provide new insights or understandings.

Objectives Review

In the design of this course we hoped to achieve the following objectives:

Understand the importance of giving and receiving feedback
Recognize elements of a successful feedback exchange
Reflect on your own responses and reactions to feedback and criticism
Understand how to receive and act on feedback effectively

You’ve completed the course!

We hope that you found it helpful and thought-provoking.

The Leslie Dan Faculty of Pharmacy, University of Toronto is conducting an exit survey for this course to better understand how participants are benefitting from the Practice Readiness E-learning Program (PReP). Your participation in the survey is important and will help us identify areas where the PReP program is helping people the most and any areas that can be improved.

All of the information collected from the survey participants will be summarized and no names will be reported on, so please let us know how you really feel. Participation in the survey is completely voluntary, but we hope that you see the benefit of participating.

We need and value your feedback.

Once you have completed the survey questions be sure to click ‘submit’ .
The first few questions relate to the importance and value of the PReP course as a resource to you.
1) To what extent do you agree or disagree with each of the following statements? If you feel the statement is not applicable to the course, please check ‘not applicable’.
A) The exercises in the course were helpful in meeting the learning objectives.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
B) The course met my educational needs.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
C) I have a greater awareness of possible workplace issues after completing the course.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
D) The self-reflection exercises were meaningful and helpful.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
E) The course taught me new skills I can use in the workplace.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
F) I know where to go for more resources on this topic after taking part in the course.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
G) As a result of the course I feel more confident in my ability to understand how effective communication can impact stressful interactions.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
H) I feel better prepared to enter the workforce because of the course.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
2) What are the 3 most important things you learned from this course?
The next few questions relate to the user friendliness of the PReP course.
3) To what extent do you agree or disagree with each of the following statements?
A) It was easy to find my way around the PReP website.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
B) It was easy to retrieve and download information from the PReP website.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
C) The course was presented in plain, clear language.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
D) The information presented in the course was easy to understand.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
E) The information presented in the course is relevant and important.
Strongly agree Agree Slightly agree Neutral / neither agree or disagree Slightly disagree Disagree Strongly disagree Not applicable
4) Do you feel that the course was accessible (e.g. met your language, ability, and other needs)?
- Yes
- No
- Unsure
5) If you feel that the course was not accessible, could you briefly comment on the reason(s) why?
The next few questions relate to your overall satisfaction with the PReP course.
6) Overall, how satisfied are you with the course?
Completely satisfied Mostly satisfied Somewhat satisfied Neutral / neither satisfied or dissatisfied Somewhat dissatisfied Mostly dissatisfied Completely dissatisfied Not applicable
7) How likely are you to recommend this course to other health professionals?
Always Extremely likely Likely Neutral ' unsure Unlikely Extremely unlikely Never Not applicable
8) If you feel that you would not recommend the course, could you briefly comment on the reason(s) why?
9) Is there anything that needs to be improved in the course? Please specify.
The final few questions will help us to develop a summary profile of the people and organizations using the PReP courses.
10) Please indicate which of the following PReP courses you have viewed to date.
- Working in Teams Part 1: Teamwork and the Patient Experience
- Interpersonal Conflict and Conflict Resolution
- Diversity
- Pandemic: Communication in Stressful Situations
- Palliative Care Part 1: Communication and the Patient Experience
- Palliative Care Part 2: Autonomy and Choice
- The Aging Population
- Pain: Communication and the Patient Experience
- Gender, Sexuality and Identity
- Indigenous Peoples of Canada: Stories and Experiences
- Rights and Responsibilities of the Employee
- Workplace Culture and Integration
11) Where did you hear about the PReP program?
- From a HealthForceOntario advisor
12) Which of the following categories describe you?
- Internationally educated health professional
- Canadian educated health professional
- Educator in a training institution
- Employer
- Other
13) If you selected 'other' in question 12, please specify (i.e. what is your interest in reviewing this course?)
14) Are you a HealthForceOntario client?
- Yes
- No
15) Are you currently participating in an educational program (e.g. practice training, bridging program)
- Yes
- No
- Not applicable
16) If you selected 'yes' in question 15, please specify.
17) Are you licensed to provide healthcare in your field in Canada?
- Yes
- No
- Unsure
- Not applicable
18) Which of the following categories best describes your field of healthcare?
19) If you selected 'other' in question 18, please specify.
20) From what country are you logging in to this module?
- Canada
- United States
21) What is your first language?
- English
- French
22) In what year were you born?
23) Gender
- Male
- Female
- Other
24) Would you be interested in participating in a follow-up survey or focus group in a few months from now in order to help us track the longer term benefits of the program?
- Yes
- No
If you selected 'yes' in question 24, please provide your contact information below.
Name
First Last
Phone
Email
Thank you for completing this survey. Please click ‘submit’ to complete the survey.

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Resources

Article

Websites

Objectives Review

You’ve completed the course!

The first few questions relate to the importance and value of the PReP course as a resource to you.

1) To what extent do you agree or disagree with each of the following statements? If you feel the statement is not applicable to the course, please check ‘not applicable’.

The next few questions relate to the user friendliness of the PReP course.

3) To what extent do you agree or disagree with each of the following statements?

The next few questions relate to your overall satisfaction with the PReP course.

The final few questions will help us to develop a summary profile of the people and organizations using the PReP courses.

If you selected 'yes' in question 24, please provide your contact information below.

Thank you for completing this survey. Please click ‘submit’ to complete the survey.

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